FAQ

I WANT TO CUSTOMIZE THE OUTFIT AS PER MY REQUIREMENTS, HOW DO I GO ABOUT IT?

WE TAKE PRIDE IN OUR CUSTOM DESIGN SERVICES BUT ITS NOT POSSIBLE TO TAKE IT UP ON THE WEBSITE. FOR CUSTOMIZED ORDERS, PLEASE CONNECT WITH US ON   +91 9967970888  AND WE WILL DISCUSS AND FINALIZE THE OUTFIT WITH YOU AND PROCESS IT MANUALLY.

 

I WANT TO GIVE MEASUREMENTS FOR MY CHILD AS STANDARD MEASUREMENTS DO NOT APPLY CORRECTLY

YOU CAN SEND US A WHATSAPP MESSAGE  ON   +91 9967970888  WITH YOUR ORDER NUMBER AND MEASUREMENTS AS PER THE SIZE CHART SHARED WITH YOU WITHIN 24 HOURS OF PLACING THE ORDER. AFTER THAT PERIOD WE CANNOT GUARANTEE THE POSSIBILITY OF CHANGE IN MEASUREMENTS IF THE ORDER IS ALREADY PROCESSED. 

I WISH TO PLACE AN ORDER FOR A PRODUCT THAT IS NOT ON THE WEBSITE BUT ON OTHER SOCIAL MEDIA PAGES.  

SEVERAL CUSTOMIZED/OLDER STYLES MAY NOT BE UPDATED ON THE WEBSITE, HOWEVER IF YOU LIKE SOMETHING THAT IS UPDATED ON OUR INSTAGRAM PAGE, PLEASE CONNECT WITH US ON   +91 9967970888   AND WE WILL TAKE YOUR ORDER MANUALLY.

PRODUCT

WHAT IF I ORDER MULTIPLE PRODUCTS?

IF YOU ORDER MULTIPLE PRODUCTS WITH DIFFERENT DISPATCH DATES, ALL THE PRODUCTS ARE SHIPPED AS ONE SHIPMENT, ONCE ALL PRODUCTS IN YOUR ORDER ARE READY. HOWEVER, IF YOU WISH TO RECEIVE SOME PRODUCTS EARLIER, YOU CAN CALL US AT   +91 9967970888   AND WE SHALL GET BACK TO YOU ON THE SAME.   

WHAT IF I WANT ANY CHANGES/CANCELLATION OF AN EXISTING ORDER?

AS PER OUR POLICY, WE DO NOT MAKE ANY CHANGES TO THE ORDERS ONCE PLACED. FURTHER, ORDERS ONCE PLACED CANNOT BE CANCELLED/EXCHANGED OR REFUNDED 

ARE THE COLOURS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?

ALL OUR PIECES ARE HANDCRAFTED IN HOUSE AT OUR STUDIO. WE ENSURE THAT OUR PIECES ARE SHOT IN STANDARD LIGHT GIVING TRUEST COLORS. HOWEVER, DUE TO THE INTRICACY OF WORK INVOLVED IN OUR PIECES THERE MAY BE MINOR VARIATIONS IN THE COLOUR OF THE FABRIC, DYES, PRINTS OR EMBROIDERIES OF THE PRODUCT IMAGE YOU SEE ON YOUR SCREEN AND THE ACTUAL PRODUCT

 

SHIPPING

WHAT ARE YOUR DELIVERY OPTIONS?

WE SHIP WORLDWIDE! FOR INTERNATIONAL ORDERS SHIPPING WILL BE ADDED TO YOUR TOTAL AT THE CHECKOUT OR INFORMED AT A LATER DATE BASIS THE ACTUAL VOLUMETRIC CHARGES. SHIPPING CHARGES MAY VARY WITH LOCATION AND ORDER VALUE. 

WHAT IS THE TIME FRAME FOR RECEIVING ORDERS?

EVERY PIECE IS HANDCRAFTED AT THE STUDIO AND GOES THROUGH MULTIPLE PROCESSES BEFORE WE ARE ABLE TO CREATE THE PERFECT PIECE FOR YOU. USUALLY THE TIME FRAME WILL BE ANYTIME BETWEEN 15 TO 20 BUSINESS WORKING DAYS. IN CASE OF URGENT ORDERS YOU CAN CALL US AT +91 9967970888  & WE SHALL GET BACK TO YOU ON THE SAME. 

HOW DO I TRACK MY ORDER?

ONCE THE ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A COURIER TRACKING NUMBER ON REQUEST. FOR ADDITIONAL INFORMATION YOU CAN WHATS APP ON  +91 9967970888